Refund & Cancellation Policy

FinLensy reports are sold on a pay-per-report basis. This policy explains when an order can be cancelled or refunded. It should be read together with our Terms of Service.

1. Cancellation before work begins

If you cancel an order before our pipeline begins generating your report, you are entitled to a full refund. Contact us promptly with your order reference.

2. After delivery — revisions, not refunds

Because each report is drafted and then audited by a human reviewer, our standard remedy after delivery is revision, not refund. If you believe an assumption, peer set, or figure is wrong, email us with your report ID and we will review and, where appropriate, revise the relevant section and re-issue the deliverable.

3. When you are eligible for a refund

• +You were charged but no report was delivered due to a failure on our side.
• +A duplicate or erroneous charge occurred.
• +A material defect in the deliverable cannot be resolved through revision.

4. When a refund is not available

• +Change of mind after the report has been generated and delivered.
• +Disagreement with a correctly-produced valuation conclusion that follows the stated methodology and your inputs.
• +Inputs that were inaccurate or incomplete when submitted.

5. How to request a refund

Email info@finlensy.com with your account email, order/report reference, and the reason for the request. Approved refunds are returned to your original payment method, typically within 7–10 business days, subject to your bank or payment provider’s processing time.

6. Contact

Questions about this policy? Reach us at info@finlensy.com or +91 88051 55767.